Service Desk
Take IT, Facilities and HR requests in queues, with numbered tickets, internal notes, targets and ratings.
- Get help from the service deskRaise a ticket with IT, Facilities or another team from the Employee Portal, follow it, reply to the desk, and close it once it is sorted.
- The service deskAnswer the tickets in your queues: take one, reply or leave an internal note, move it on, and keep to its answer and resolve times.
- Set up the service deskCreate the queues people send tickets to, name the agents who answer each one, and add the categories that set what a ticket is about and how soon it is answered.